REFUND AND RETURN POLICY

At Fasanis GmbH, we strive to ensure your satisfaction with every product you purchase from us. If for any reason you are not entirely satisfied with your purchase, we offer a transparent and hassle-free refund and return policy to make the process as easy as possible for you.

Refund Policy

Eligibility: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Any item not in its original condition or damaged due to mishandling by the customer is not eligible for a refund.

Time Frame: You have 15 days from the date of purchase to request a refund. If Fasanis GmbH determines that your request meets the eligibility criteria, we will initiate the refund process promptly.

Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable unless the return is due to our error.

Return Policy

Procedure: To initiate a return, please contact our customer service team within the specified time frame to request a return authorization. We will provide you with instructions on how to return the item to us.

Shipping: You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure that the item reaches us safely.

Inspection and Processing: Once we receive the returned item and verify its eligibility for a refund, we will process the refund within 5 business days. Please allow additional time for the refund to reflect in your account, depending on your payment method and financial institution.

Exceptions

Certain products may be exempt from our refund and return policy due to their nature, including perishable goods, customized or personalized items, and items marked as final sale or clearance.

Contact Us

If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure that your experience with Fasanis GmbH is positive and satisfactory.

Thank You

Thank you for choosing Fasanis GmbH for your sourcing and supply needs. We appreciate your trust and confidence in us, and we are committed to providing you with excellent service and support throughout your shopping experience.